Quality of service

It is very important for us to know your opinion about our servicing quality Please, select the answer the most suitable for you to each question.Thank you!

1. Comfort and convenience in our offices (atmosphere and general state of premise):

2. Staff’s appearance (employees’ business mode of dress, prominently placed badge with the employee’s name):

3. Staff’s competence (You received all the information you were interested in competently and understandably):

4. The level of staff’s interest (the employees specify in details the information on the questions you are interested in):

5. Staff’s initiatives (proposal of the additional services):

6. Benevolence level (the employees always greet you and say goodbye, listen to you attentively, treat you respectively):

7. Servicing organization (time, spent by you in queue):

8. Service rate (how quickly were you serviced, time consumptions):

Your wishes to the improvement of servicing quality:

In what branch are you served?

Please specify your contact information to get in touch with you:

Surname, name and patronymic:*
E-mail:*
Contact phone number:
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