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How can I find the locations of Western Union?

You can find the locations of the Western Union system in the city where you want to send money on the official website of the system or you can call the Western Union call center 0-800-500-1000 (all calls from Ukraine are free of charge).

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How can I send or receive money with the help of the money transfer systems like Western Union, Money Gram?

You should apply to any branch of Piraeus Bank in Ukraine, fill in the form and present your passport. Transferring money abroad is possible in the amount not exceeding the equivalent of UAH 150 thousand for one business day.

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What is the time of money transfer delivery?

Money transfers are available for recipients immediately after their departure. However, in obtaining the funds it is necessary to take into account the working schedule of the specific partner bank where customer wishes to receive the money. Working hours of Piraeus Bank cash desks is 9.15-17.30 on working days.

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How can the recipient learn about the transaction?

The sender informs the recipient of the transfer personally.

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In what currency the recipient will receive the transfer?

Payment remittance is usually made in the currency of the origin of translation. In some countries, these payments are made only in U.S. dollars. Detailed information on conditions of payment transfers in the given country can be received in service locations of the payment systems.

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What should be done to ensure safety of money transfering?

Make sure that you transfer money to the correct recipient. Transfer money only to the person whom you personally know or whose identity can be verified. In addition, money transfers between individuals cannot be associated with entrepreneurial activity; this information in the letterhead sender confirms with his/her signature.

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I received transfer on my maiden name. Can I get money with my passport and marriage certificate?

No. Surname in the passport must match the name on which the transfer was sent.

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I sent a money transfer with the help of money transferring system. For some reason the recipient cannot get a translation (because of passport loss). Can I re-register transfer to another person?

In order to renew the transfer for another person, the sender must:
- write the application request indicating the transfer details and name of the new beneficiary
- submit the transfer form
- present the identifying document

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Can cashier refuse to issue a money transfer to recipient?

Yes, it is possible in the following cases:
- the recipient did not give the required transfer data (transfer code). If there is any doubt in transfer, cashier can specify the sender's name and other information (point of origin, amount of funds);
- the recipient's data (name) in the identity card did not match the recipient’s data specified in the sender’s transfer.

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Can I get a transfer instead of the other person?

No. Money transferring systems take care of the confidentiality of the transfer participants. Transfer will not be extradited to another person, even if he/she presented the original passport of the recipient. An exception is made for transfer issuing according to the duly executed and notarized letter of attorney.

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You can order a call and our specialist will contact you at a convenient time for you
0 800 30 888 0
(calls within Ukraine are free).
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