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Customers’ identification

Dear customers,

Please note that pursuant to Articles 6, 9 of the Law of Ukraine No. 1702-VII "On Prevention and Counteraction of Laundering of the Proceeds of Crime, Financing of Terrorism, and Financing of Proliferation of Weapons of Mass Destruction", dated October 14, 2014 (hereinafter the "Law"), the Bank, as the subject of primary financial monitoring, is obliged to carry out, in particular, customer identification and update of the customer (customer's representative) information.

Customer Identification is carried out before or during establishing business relations and executing contracts but before conducting a financial transaction or opening an account.

Customer Information Update** should be carried out by the Bank in the process of customer service. Frequency of information update depends on the type of activity and the type of financial transactions performed by the customer and such update is carried out by the Bank on a periodic basis. In addition, mandatory information update with respect to identification is carried out in the following cases:

  • changes in the ultimate beneficial owner(s) [controller(s)] of the customer which is a legal entity, or detection of any discrepancies by the Bank with regard to the information about the ultimate beneficial owner(s) [controller(s)];
  • changes in the location of the customer which is a legal entity or an individual entrepreneur;
  • amendments to constituent documents;
  • expiration (termination), invalidation of or declaring null and void the submitted documents (including in case of pasting a new photo in the customer's passport upon reaching the age of 25 or 45 or expiration of the ID card);

In addition, be sure to notify the Bank of the following:

  • any change with regard to persons entitled to manage accounts and any change in their identification data;
  • any change in the place of residence or place of stay or place of temporary stay in Ukraine of a customer which is an individual (the customer's representative);
  • acquisition or loss by a customer (customer's representative) of the status of a public figure (person close to or related to a public figure).

In this regard, if there are any of the above mentioned reasons or the Bank's notification regarding the need to update identification information, we ask you to find an opportunity and provide the Bank with a completed questionnaire and relevant supporting documents. A questionnaire and relevant supporting documents (except for the passport and certificate of assignment of the taxpayer’s record card registration number) may be sent to the Bank through the Piraeus Online Banking remote servicing system.

Questionnaire for the client - legal entity (non-resident) (pdf file, 507 KB)

Questionnaire for the client - legal entity (resident) - representative of the non-resident legal entity (pdf file, 584 KB)

In the event when the Bank does not receive a completed questionnaire and/or relevant supporting documents from the customer, which will indicate the failure to identify or update the customer information, the Bank will be forced, in accordance with the requirements of Arts. 9, 10 of the Law, as well as Art. 64 of the Law of Ukraine No. 2121-III "On Banks and Banking", dated December 7, 2000 (as restated and amended), to suspend further financial transactions on the customer's accounts, and to refuse to maintain business relations (including by terminating business relations).

We kindly hope for your understanding and apologize for any inconvenience this may cause.

If you have any questions, please contact the Piraeus Bank Call Center in Ukraine at 0 800 30 888 0 (calls from fixed telephones within Ukraine are free of charge) or the Bank's servicing department.

*Identification means measures taken by the Bank to identify a person by obtaining its identification data.

**Customer Information Update means updating the customer data, including identification data, by obtaining any documentary evidence of the presence (absence) of changes therein.

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0 800 30 888 0
(calls from fixed line phones within Ukraine are free).
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