Dear Customer, 

In case of termination of business relations at the Bank’s initiative (in accordance with Article 15 of the Law of Ukraine No. 361-IX On Prevention and Counteraction to Legalization (Laundering) of the Proceeds of Crime, Financing of Terrorism, and Financing of Proliferation of Weapons of Mass Destruction dated December 6, 2019, and/or pursuant to the terms of the agreement), to receive funds from your closed accounts, you need to: 

1. Complete the “Application” and “Payment Instruction” forms, and 

2. Sign these documents with a Qualified Electronic Signature (QES). 

The “QES Application Guide” provides step-by-step instructions on how to sign documents via the Diia portal. 

Please send all signed documents to the following email address: info@piraeusbank.ua 

Please note that if you do not have a Qualified Electronic Signature, you can always visit any Piraeus Bank branch with your passport/ID card and taxpayer identification number (RNOKPP) to receive your funds in cash. 

Please also note that the maximum amount of funds that can be withdrawn in cash at a Bank branch may not exceed UAH 40,000. 

Piraeus Bank in Ukraine adheres to the norms of Ukrainian law, specifically the Law of Ukraine "On Prevention and Counteraction to Legalization (Laundering) of Proceeds from Crime, Terrorist Financing, and Financing of the Proliferation of Weapons of Mass Destruction" No. 361-IX dated 6 December 2019, and the Resolution of the Board of the National Bank of Ukraine "On Approval of the Regulation on Financial Monitoring by Banks" No. 65 dated 19 May 2020, as well as international standards. The bank places significant emphasis on complying with national and international standards for combating fraud, money laundering, and terrorist financing.

Piraeus Bank in Ukraine has implemented a number of internal regulatory documents on AML/CFT (Anti-Money Laundering/Countering the Financing of Terrorism) issues, which are constantly updated in accordance with the requirements of current Ukrainian legislation and international rules and standards.

Piraeus Bank in Ukraine adheres to a policy aimed at preventing the bank's use for money laundering and terrorist financing. The purpose of this policy is to protect the prestige and reputation of Piraeus Bank.

In its activities, Piraeus Bank in Ukraine adheres to the sanctions imposed by Ukraine, which, according to the Law of Ukraine "On Sanctions", are introduced to protect national interests, national security, sovereignty, and territorial integrity of Ukraine, and to counter terrorist activities. The bank also complies with international sanctions, including but not limited to those of the UN, the European Union, the United States of America, the United Kingdom, Hong Kong, Luxembourg, France, and others.

Piraeus Bank in Ukraine takes all necessary measures/actions to prevent the opening of accounts or conducting operations for, on behalf of, or in the interest of persons, countries, or organizations subject to international sanctions or sanctions imposed by authorized state bodies of Ukraine.

If you become aware of possible violations of legislation in the AML/CFT sphere, namely violations, fraud, and/or any other illegal activities in the area of money laundering and terrorist financing (ML/TF), please report them in one of the following ways:

• Call the number: +380671918421
• Send a letter to the postal address: 04119, Kyiv, Biloruska st, 11 to the attention of the Responsible Officer for Financial Monitoring Lyubov Lytovchak and/or to the Chairman of the Board Yannis Kyriakopoulos
• Send an email to Whb_AML@piraeusbank.ua with the subject line "REPORT OF VIOLATION IN THE FIELD OF MONEY LAUNDERING"
• Send a message using the proposed form.

Your report can be anonymous! However, in such cases, after reviewing the report, we will not be able to inform you of the results of the review and the measures taken.