At Piraeus Bank, we believe that a strong team is the foundation of high-quality service for our clients. That’s why we regularly hold strategic meetings with representatives from all regions and departments to review results, define next steps, and introduce new approaches to our work.

These meetings strengthen team spirit and engagement, giving employees the opportunity not only to share achievements but also to learn from one another. They also inspire the search for new ideas that directly impact the quality of service for our clients.

During the latest quarterly meeting, we:

• assessed the results of the previous period and set key priorities for the second half of the year;
• focused on developing customer loyalty as a new strategic direction;
• discussed how to build a service that exceeds client expectations.

“We go beyond the question ‘What does the bank want?’ and ask ourselves a different one – ‘What does the client want, and how can we exceed their expectations?’ These meetings help us think bigger, listen to one another, and find solutions that create real value for our clients,”
— Daria Drozhdei, Head of the Bank’s Network.

The outcome of the meeting was a unified strategy that will enable the bank’s team to work even more cohesively and respond quickly to client needs across all regions of Ukraine.

We are confident that systematic teamwork is the key to the success of a service our clients and partners can trust.